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Ordering Procedure:
- Please fill out the
New Customer Account form to become our customer.
- Call us for pricing or email us to request the Price List.
- Fill out the Order Form with the all relevant information. You may email or fax the form to us.
- We will confirm you the product availability, payment and shipping schedule.
Our office hours are between 9:00 am to 6:00 pm EDT Monday through Friday.
Contact Information:
Phone: (908) 281-1950
Fax: (908) 281-1960
E-mail: sales@roseafineart.com
Shipping and Handling Policies:
If the order is over $500, it is free S&H through FedEx or UPS Ground.
Otherwise, there will be S&H fee charge based on the actual shipping cost and the material.
The products will be shipped out within 48 hours after confirming the order. There may be occasions that the product is not available due to the supply.
Note: The shipping rate only applies to the US continental and the Canada area.
Replacement Policy:
If the product is damaged during transportation and needs to be replaced, please e-mail or contact us within 7 days after receiving the package.
It is free S&H for the replacement.
Return Policy:
Request a return within the first 21 days of invoice date.
You need to fill out the Returning Form found in the “Download Forms” section and e-mail it to us. You are responsible for
packaging the returned product and ship back to us.
The full refund will be sent to you in 2 weeks assuming the returning package in good condition.
NOTE: we don’t accept any returns without providing Returning Form.
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